October 9 2019


Chatbot and ai stories

Paul Selby

So You Want to Use a Bot in Customer Serviceā€¦

on business2community.com
Source: Pixabay.com Were now in the final months of 2019. What have been the highs and lows so far? Have you moved the needle on CSAT scores and NPS? Has the customer experience fundamentally improved? Many things to consider. But perhaps more importantly: did you get that chatbot up-and-running? After all, Gartner made some bold predictions. (...)
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